Frequently Asked Questions

• Q1:   How do I access the Members Area ?

• Q1a: I am trying to renew my membership but the system will not let me progress beyond the T&C page.

• Q2:   I am a Member but have not received a Member Login and Password

• Q3:   How do I recognise my Member Login and Password ?

• Q4:   Why can't I login to the members area?

• Q5:   I've forgotten my password, what can I do ?

• Q6:   I used the "Forgotten" link but have not received an email containing my new password ?

• Q7:   How do I contact the Society if I'm still having problems ?

• Q8:   Do I need to log out ?

• Q9:   How do I change my details such as email address or password ?

• Q10: When amending my details I have no post code or zip code, what do I do ?

• Q11: Does NORS require a separate password ?

• Q12: How do I change my NORS details such as email address or password ?

A:  If you are not already a member, you will need to join first.

NOTE : Due to credit card company restrictions, it is not possible to pay online for a 10 year or Life Membership. Please contact [email protected] for payment methods.

As a member you will receive The Norfolk Ancestor Journal four times a year in March, June, September and December. For those members who have chosen an E-Ancestor, they will be advised by email when the magazine is ready to view online.

If you are already a member you will need to login first using the Member Login and Password details you received when you joined - Please be aware that this is will be a different password to that of NORS unless you have changed it to match.

Q1a: I am trying to renew my membership but the system will not let me progress beyond the T&C page .

A:  You must scroll through to the end of the T&Cs before you can confirm that you have read them.

A:  Only those members who have advised the Society of their email address will have been issued with a Member Login. If you have a valid email address and have not received details please send an email to [email protected] together with your Membership Number (or postal address if you do not know your Membership number). Please allow up to 2 weeks for a reply.

A:  Your Member Login consists of your Membership Number plus the first 3 characters of your Surname, for example John Smith, with membership number '4321' will have a Member Login of 4321SMI.

If this is your first time of logging in you will need to obtain a password.

Enter 'Members Login' from the top menu and then select 'Forgotten Password'. You will be asked to enter your Member Login and select 'Request Password'. A new password will be sent to the e-mail address recorded on our membership file.
If you do not receive an e-mail please check your Junk e-mail folder and then please wait 12 hours before contacting by e-mail the [email protected] or in writing to The Webmaster c/o Kirby Hall address

A:  The password is case sensitive so double check that you entered it correctly. For example, if your password is 'AbCd1234' but you enter 'abcd1234' the password will be rejected, causing the login attempt to fail. Member Logins are not case sensitive and it does not matter whether these are entered in upper or lower case.

Please also check the password mailed to you very carefully as the letter 'I' and digit '1' also O and digit 0 appear very similar, do not enter a space or full stop followingor within your entry.

A:  If you still cannot log in after re-entering the password, obtain a new password by the 'Forgotten password' link and enter Member Login and Forgotten password followed by Request new password.

A:  There is an automated facility for resetting passwords. Enter 'Members Login' from the top menu and then select 'Forgotten Password'. You will be asked to enter your Member Login and select 'Request Password'. A new password will be sent to the e-mail address recorded on our membership file.
If you do not receive an e-mail please check your Junk e-mail folder and then please wait 12 hours before contacting by e-mail the [email protected] or in writing to The Webmaster c/o Kirby Hall address .

A:  We may not have your correct or current email address on file. The automated message would have been sent to the email address we hold on file, not the address you are expecting it to. Please also check that the password response has not been treated as junk mail by checking your junk mail folder.

If you do not receive an automated email response within 4 hours of using the Forgotten password link then please send an email to [email protected] together with the following information:

- A valid email address

- Your name

- Your Membership number (or if you have forgotten your Membership number your address)

We will check your details are loaded correctly and reset your password. An email containing your Member Login and a Password will then be sent to you. Please note that this is a manual process and it may take up to 2 weeks to deal with your request.

A:  Send an email to [email protected] or in writing to The Webmaster c/o Kirby Hall address, stating your Name, Membership Number and nature of the problem encountered. Please provide as much information as possible as this will help us to resolve your query more quickly.

Q8:   Do I need to log out ?

A:  Yes, you should log out once you have finished with your session. This is particularly important if you are accessing the website in a public area, such as a library, to ensure that others (e.g. non-members) do not gain unauthorised access to the Society's and your own personal information. Please ensure that you close the web-browser at the same time.

A:  Log in to the members area, select the Amend Details option under the Membership menu and follow the instructions - Do not forget to choose Change or Save before exiting.

A:  The system must have an entry here, so if you have no code then enter 0 (zero).

A:  No! NORS is a separate website but it shares a login with the membership website so you only have the one login and password to remember.

Q12: How do I change my NORS details such as email address or NORS password ?

A:  Log in to the members area, select the Amend Details option under the Membership menu and follow the instructions - Do not forget to choose Change or Save before exiting.