Norfolk Family
History Society

Frequently Asked Questions 1 -
Logging in to NORS

• Q1:   What is NORS ?
• Q2:   How do I access data on NORS ?
• Q3:   I am a Member but have not received a User Name and Password to access NORS
• Q4:   How do I recognise my User Name and Password ?
• Q5:   Why can't I access NORS using the User Name and Password sent to me ?
• Q6:   I've forgotten my password, or wish to change my password. How do I reset it ?
• Q7:   I used the "Forgotten?" link but have not received an email containing my new password ?
• Q8:   How do I contact the Society if I'm still having problems accessing NORS ?
• Q9:   Do I need to log out of NORS ?
• Q10: Will Joint Members receive separate IDs / Passwords to access the Members Area ?
• Q11: Our Organisation has a Corporate Membership to the Norfolk Family History Society. Can we access NORS ?

Q1: What is NORS ?
A:  NORS is an acronym for 'Norfolk Online Record Search', the Members Area of the Norfolk Family History Society's website.

Q2: How do I access data on NORS ?
A:  To view data members will need to log in using the User name and Password in the Login table. 
To access NORS you need:
  -  A valid email address, registered with the Society
  -  A User Name
  -  A Password
User Names and Passwords will only be issued to Members who have registered their email address with the Society. New Members will receive their User Name and Password with their Membership Pack after having joined the Society. 
If you are not a Member of the Society and wish to view the data please follow the link for details on how to Join the Norfolk Family History Society

Q3:  I am a member but have not received a User Name and Password to access NORS
A:  Only those members who have advised the Society of their email address will have been issued with a User Name and Password. If you have a valid email address and have not received details please send an email to nors@nfhs.co.uk together with your Membership Number (or postal address if you do not know your Membership number). Please allow 2 weeks for a reply.

Q4:  How do I recognise my User Name and Password ?
A: Your User Name consists of your Membership Number plus the first 3 characters of your Surname, for example John Smith, with membership number '4321' will have a User Name of 4321SMI. 
Passwords will initially comprise 8 alpha-numeric characters. It is recommended you subsequently amend the system generated password to something more memorable. For details on changing your password see the relevant 'Managing My Account' FAQ. 

Q5:  Why can't I access NORS using the User Name and Password sent to me ?
A:  The password is case sensitive so double check that you entered it correctly. For example, if your password is 'AbCd1234' but you enter 'abcd1234' then entered password will be rejected, causing the login attempt to fail. User IDs are not case sensitive and it does not matter whether these are entered in upper or lower case.
Please also check the password mailed to you by carefully as we have found the letter 'I' and digit '1' appear very similar with the typeface used in the letter mailed by the Society advising User Names / Passwords. 
If you still cannot access NORS after re-entering the password, click on the 'Forgotten?' password link and follow the instructions. 

Q6:  I've forgotten my password, or wish to change my password. How do I reset it ?
A:  1)There is an automated facility for resetting passwords. Go to the NORS homepage and click on the 'Forgotten' link that appears in the Login box on the left of the screen. You will be prompted to enter your User Name (see above). An automated email will be sent to the email address registered with the Society providing you with a new, temporary password, then you can alter this to your own choice of password.
2)To personally change your details or password for NORS - Firstly login and then click the "Change Details" (green man) icon in the login box. In the resulting window select either the "Edit Details" or the "Change password" icon (top right) - proceed with changes remembering passwords are case sensitive. - select 'Update' or 'Save' to verify the changes. 

Q7:  I used the "Forgotten?" password link but have not received an email containing my new password. Why not  ?
A:  We may not have your correct or current email address on file. The automated message would have been sent to the email address we hold on file, not the address you are expecting it to. Please also check that the password response has not been treated as junk mail by checking your junk mail folder. 
If you do not receive an automated email response within 4 hours of using the Forgotten password link then please send an email to nors@nfhs.co.uk together with the following information:
  -  A valid email address
  -  Your name
  -  Your Membership number (or address if you have forgotten your Membership number) 
We will check your details are loaded into the NORS database and reset your password. An email containing your User Name and Password will then be sent to you. Please note that this is a manual process and it may take up to 2 weeks to deal with your request.

Q8:  How do I contact the Society if I'm still having problems accessing NORS ?
A:  Send an email to nors@nfhs.co.uk stating your Name, Membership Number and nature of the problem encountered. Please provide as much information as possible as this will help us to resolve your query more quickly.

Q9:  Do I need to log out of NORS ? 
A:  Yes, you should log out of NORS once you have finished with your session. This is particularly important if you are accessing the NORS website in a public area, such as a library, to ensure that others (e.g. non-members) do not gain unauthorised access to the Society's and your personal information. Please ensure that you close the web-browser at the same time.

Q10:  Will Joint Members receive separate IDs / Passwords to access the Members Area ? 
A:  No, to simplify administration of the site a single ID and Password will be issued. This will be based on the User Name of the first Joint applicant according to the details provided to the Society. Joint Members are requested to share Passwords with the co-Joint Members. If you require separate access then please consider changing your subscription to Individual Membership.

Q11:  Our Organisation has Corporate Membership to the Norfolk Family History Society. Can we access NORS ?
A:  No, access to NORS is restricted to Individual or Joint Members.

 


Other Frequently Asked Questions

FAQ 2.
What's Available in the Members Area

FAQ 3.
Searching the database

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